Lanzarote Retreats loyalty guarantee: Book direct with us for the best price, perks and exclusive offers.




Your holiday accommodation has been prepared for your arrival, including a complimentary welcome pack for you to enjoy.



WIFI –  Surf Pod                       Password: 17599801



  • Turn on the TV.
  • Select Neftlix on your remote.
  • Select the Lanzarote Retreats account.


The Neftlix account should always be logged in. Please do not log out of the account. If you experience any issues, please contact a member of our staff.


Water – the tap water is perfectly fine for washing and cooking however we do recommend using bottled water for drinking.



Rubbish Disposal & Recycling– The rubbish bins are located behind a wall at the car park. Leave Surf Pod, turn left to the parking,. The bins are on your right a little further along



Mosquitoes – close any doors or windows from early evening. The side window has a mosquito net and bars so can be left open.



Linen and towel change – for guests staying longer than 7 nights, there will be a linen and towel change half way through your stay. The date is written on your welcome card. Our housekeeping team have a key so will let themselves in.



Last Day – Check out time is 10am. Please leave the apartment tidy and

remove all rubbish & recycling. If you would like to have a cleaner at the end or during your stay, let us know.

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